Technical Suport

HXTECH LED offers free training at the factory, include basic LED knowledge, User manual, controller system, etc.  

Pre-sale Service:

Full LED solution will be provided within 48 hours after receiving the full project information.
Photos & specification would be offered.
Around clock hotline: +86(0)755 2660 9189
Online skype: HXTECH-LED

After-sale Service:

1. Phone call service: +86(0)755 2660 9189(24hours)Provide us as much as possible details about the issues, we could offer the solution immediately or offer the full solution within 48hours by email.
2. Online service Skype or email is always available.
3.Remote control serviceIf require a remote control service, please download the newest version software teamviewer(www.teamviewer.com), and install a camera equipment if possible.
4.On-site service. Engineers could be sent out if necessary.

HXTECH Warranty terms:

HXTECH provides warrants to customer against Manufacturing defects in material or workmanship for a period. Life time maintenance service is for all the HXTECH products.
 “Warranty Period” will begin at the date of original Product purchase form HXTECH.HXTECH will repair or replace product covered under this warranty with components of HXTECH’s election or discretion. Free warranty Period: 24 months(standard warranty time)
The HXTECH Warranty is further conditioned and will only apply to HXTECH products that are properly installed. This includes wiring and connection to proper approved components and product working environments. This Warranty is void and does not apply to products that fail as a result of neglect, mistake.
Warranty Compensation will be based on “usage factors and time in use” and “Technology Value,” and will be pro-rated based on this and information collected via the RMA process(Return/Reject Material Authorization).